Thank you for choosing Lily Byrd, where we specialize in providing you with uniquely crafted luxury pillows. Each pillow is custom-made and one-of-a-kind, reflecting our commitment to delivering a personalized sleep experience.

Exchange Policy:

Due to the individualized nature of our luxury pillows and the meticulous craftsmanship that goes into creating each one, we, unfortunately, do not offer exchanges. Each pillow is tailored to meet your specific preferences and is a unique work of art designed for your comfort.

Quality Assurance:

We take great pride in ensuring the quality and craftsmanship of our pillows. If, however, you receive a pillow that is defective or damaged, please contact our customer service within 14 days of receiving your order. We will promptly address the issue and provide you with a suitable resolution.

Contact Information:

For any concerns or questions regarding your Lily Byrd luxury pillow purchase, please reach out to our dedicated customer service team. You can contact us at jill@jillhertz.com or by calling (901)767-8616. 

Note:

Please carefully review your order details before completing your purchase, as our custom-made pillows are non-exchangeable. We appreciate your understanding and thank you for choosing Lily Byrd for your unique and luxurious sleep essentials.

Sweet dreams,
The Lily Byrd Team